Shipping Policy

Last updated: June 6, 2026

This Shipping Policy explains how Azeno ("we," "us," or "our") processes and ships orders placed on getazeno.com (formerly tryazeno.com). It is part of and incorporated into our Terms of Service.

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1. Where We Ship

We currently ship only to addresses within the United States. We do not ship internationally at this time.

2. Order Processing

We aim to process and ship orders within 2 business days of the order being placed (business days are Monday–Friday, excluding U.S. public holidays).

Processing times are estimates, not guarantees. Delays can occur — including during high-volume periods, promotions, holidays, or due to circumstances beyond our control. Orders placed on weekends or holidays begin processing the next business day.

3. Shipping Methods, Costs & Delivery Estimates

Shipping costs are calculated and displayed at checkout before you complete your order:

• Orders under $29.99: a flat shipping rate of $4.99.
• Orders of $29.99 or more: eligible for free shipping.

Estimated delivery is typically within 14 days after your order ships, depending on your location. Delivery estimates are not guaranteed, delays can occur, and this timeframe does not include order processing time.

4. Order Tracking

Once your order ships, we'll send a confirmation email with a tracking number where available. Please allow some time for tracking information to update after the label is created.

5. Shipping Delays

We are not responsible for delays caused by the carrier, incorrect or incomplete shipping information, weather, natural events, or other circumstances beyond our reasonable control. If your package is significantly delayed, contact us at support@getazeno.com and we'll do our best to help track it down.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error or failed delivery, we will contact you to arrange reshipment; additional shipping charges may apply.

7. Lost, Stolen, or Damaged Packages

Title and risk of loss pass to you once we hand your order to the carrier. If your package is marked delivered but you can't locate it, or it arrives damaged, please contact us at support@getazeno.com within [7] days of the delivery date (with a photo if damaged) and we'll work with you to resolve it. See our Refund & Return Policy for how damaged or incorrect items are handled.

8. Changes or Cancellations

If you need to change or cancel an order, contact us at support@getazeno.com as soon as possible. We'll do our best to help, but once an order has entered processing or shipped, we may be unable to make changes.

9. Contact Us

Questions about your shipment?

Email: support@getazeno.com Contact form: [link] Mailing address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, United States